---
title: "See why a contact was stopped in a sequence"
description: "Hover the Stopped badge on a sequence's Metrics tab to see why a contact left the sequence early."
url: https://help.crono.one/en/articles/106-see-why-a-contact-was-stopped-in-a-sequence
collection: "Sequences"
updated: 2026-11-09
language: en
---

# See why a contact was stopped in a sequence

Hover the Stopped badge on a sequence's Metrics tab to see why a contact left the sequence early.

When a contact leaves a sequence before all its steps are done, their badge says **Stopped**. You can now see why.

## How to check

Open a sequence, go to the **Metrics** tab and hover the **Stopped** badge next to a contact. The tooltip says "The sequence was stopped before all steps were completed" and gives the reason.

![Crono Sequences screen for Winter 2027 with the Metrics tab selected and a sequence contact marked Stopped; a tooltip explains it was manually stopped. Visible: crono, Dashboard, Find new, Lists, Templates, Sequences.](https://staticfiles.gleap.io/ghelparticle/VeNYSJcDS3w5W7GV4xBRGlR3w7XLpbsFmTdCN7xx8jUTOw1QnuYBG9IIqd8nv0vQncINJqVebti.png)

## Possible reasons

### Stopped by a person or an integration

-   Manually stopped by a user, in the app or when logging an activity.
    
-   Stopped through the Crono API.
    

### Stopped by what happened with the contact or company

-   The contact replied. This appears on colleagues at the same company: when someone replies, their own badge shows **Replied**.
    
-   A meeting was booked.
    
-   A deal was created.
    
-   The contact unsubscribed.
    
-   The contact moved to another company.
    
-   The contact's owner changed.
    
-   The contact was merged into a duplicate that's already in a sequence.
    

### Stopped because of a change to the sequence or account

-   The sequence was deleted or archived. Unarchiving doesn't restart it.
    
-   The sequence had no active steps left.
    
-   The sending mailbox was disconnected.
    
-   The sequence owner was deactivated.
    

### Stopped by an automation rule

These start with "Automation rule –" and name what triggered the rule: a company status change, an opportunity stage change, a contact field change, a connected call, a bounced email, an accepted LinkedIn invitation, the contact being added to a list, a signal, or another rule trigger.

Note: an automation rule stops the sequences of every contact at the same company, not just one contact.

## Good to know

-   Only **Stopped** badges have the tooltip; Active, Finished, Replied and Converted don't.
    
-   If no reason was recorded, for example for contacts stopped before this feature, the badge has no tooltip.