If you encounter errors related to variables in your Crono templates, don’t worry — this is a common issue and can be resolved quickly. Follow these best practices to identify and fix missing or incorrect variables:
Variables such as {{FIRST_NAME}} or {{COMPANY_NAME}} rely on data available in the contact’s profile.
If a field is missing (e.g., no company listed on LinkedIn), Crono cannot populate the variable and the template will fail.
Tip: If key data is missing, manually adjust your message before sending.
Errors are usually caused by a variable that remains visible in curly brackets.
Simply review your message preview — the variable that still appears as {{VARIABLE_NAME}} is the one missing information.
If you're uploading contacts via CSV, ensure your spreadsheet is formatted correctly — particularly having separate columns for first name and last name.
Proper mapping ensures Crono can correctly store and use personalized data in your templates.
By following these steps, you can easily troubleshoot variable-related errors and ensure your outreach messages send smoothly and accurately.
