The Sequences tab shows how contacts are progressing through each of your sequences, so you can compare performance across them and see where people are dropping out.
The Sequence Overview chart displays the status of all contacts enrolled in each sequence, categorised as follows:
Active (green): Contacts currently progressing through the sequence.
Stopped (red): Contacts whose sequence has been stopped — either manually, or automatically by a rule or an event such as a reply or a bounce. They remain in the sequence with the status Stopped. Contacts you remove from a sequence are a different thing: they leave it entirely and stop appearing in this chart. See Why did my sequence stop? for every reason Crono records.
Replied (blue): Contacts who responded with a negative sentiment, as identified by Crono's sentiment analysis.
Converted (orange): Contacts who responded with a positive or neutral sentiment, indicating interest or willingness to engage further.
Finished (purple): Contacts who reached the end of the sequence without replying.
Replied and Converted together account for everyone who responded: the split between them is decided by the sentiment Crono detects in the reply.
At the top of the chart you can adjust the time range and filter by user, team or sequence to focus on a particular slice of performance.
Hover over any bar to see the exact numbers and percentages behind it, so you can compare engagement across sequences.