Crono VoIP allows you to make and record calls directly inside the platform, keeping all communication with your prospects centralized and logged automatically.
Available on Ultra and Enterprise. If you are on another plan and need this, get in touch — it can be enabled on request.
What you can do with our VoIP:
Make calls directly inside Crono
Use a phone number assigned to your account
Automatically log calls as activities on the Contact and Company records
Record calls and store the recordings in the activity log
Sync call activities to your CRM (including the recording link)
1. Activate VoIP and get your number
By default, you can acquire a U.S.-based phone number.
During the setup, you will be guided to select and activate your number.
If you need a number from a different region, contact our team and we will assist you with the setup.
Note: Each user can link only one phone number to their VoIP account. Multiple numbers per user are not supported at this time, so choose your primary number carefully.
2. Start calling inside Crono
Once your number is activated, you can start placing calls directly from:
The Contact card
The Company card
Anywhere the phone icon appears in Crono
All calls will be automatically tracked.
3. Call activity logging
When you make a call:
A Call Activity is automatically logged on the Contact and Company record
If the call is recorded, the recording will also be saved in the activity log and can be replayed anytime
If you have a CRM integration enabled, the call will also appear in the CRM Activity section, including a direct link to the recording.
For how to log call outcomes and feedback, see How to correctly log calls.
4. Record call
During a call, click Record to capture the conversation. The recording will be stored and accessible in the activity log.
Use this for coaching, insights, and future reference.
Video tutorial
Watch this short video to see the full setup process and how VoIP works inside Crono.