---
title: "How to stop or remove contacts from a sequence"
description: "A guide on how to stop or remove a contact from a sequence"
url: https://help.crono.one/en/articles/50-how-to-stop-or-remove-contacts-from-a-sequence
collection: "Sequences"
updated: 2026-10-19
language: en
---

# How to stop or remove contacts from a sequence

A guide on how to stop or remove a contact from a sequence

When managing contacts enrolled in a sequence, you can either **stop** them or **remove** them from the sequence.

These two actions are different:

-   **Stopping a contact** prevents them from receiving any future steps of that sequence, but keeps them inside the sequence with the status **Stopped**.
    
-   **Removing a contact** deletes them from that sequence entirely.
    

This distinction is important, especially if you plan to pause or restart a sequence later. Stopping does not remove anyone: a stopped contact is still enrolled in the sequence and still appears in it with the status **Stopped**. Only removing a contact takes them out of the sequence.

## **Stop a sequence for a single contact**

Stopping a sequence for a contact allows you to prevent that specific contact from receiving any further steps.

This is useful when the conversation has moved forward, the contact is no longer relevant, or you want to manually manage the next touchpoints.

To stop a sequence for a single contact:

1.  Go to the **Sequences** section
    
2.  Open the sequence where the contact is currently enrolled
    
3.  Access the **Personalize** or the **Metrics** section where you find the **Contacts** enrolled into that sequence
    
4.  Find the contact you want to stop, and click on his/her name and surname to open the contact card
    
5.  Click **Stop** on the sequence (the stop icon) next to their name
    

The contact will immediately stop receiving future steps of that sequence. They stay enrolled in the sequence with the status **Stopped**.

![](https://staticfiles.gleap.io/gattachments/ffNqcSTszbBSIaKRJtdkXxPqW4FoXkHxTQ27RpAB7Sg4S1lP364DkoGfzeYQ373VMfSG0WrQY0L.png)

## **Stop a sequence for multiple contacts (bulk stop)**

You can also stop multiple contacts at once.

Bulk stop happens on a different page from the steps above. The **Sequences** page has no bulk actions at all, so you need to leave it and go to the **Lists** page instead.

To bulk stop contacts:

1.  Go to the **Lists** page.
    
2.  Open the **Contacts** tab.
    
3.  Tick the checkboxes of the contacts you want to stop.
    
4.  In the bar that appears at the bottom, click **Sequence**.
    
5.  Choose **Stop sequence**.
    
6.  Click **Apply**.
    

All selected contacts stop receiving future steps at once. They stay enrolled in the sequence with the status **Stopped** — a bulk stop does not remove them from the sequence.

**Stop sequence** is the only bulk sequence action, so be careful with the two neighbouring actions in that bottom bar: **Remove** takes the contacts out of a **list**, not out of a sequence, and **Delete contacts** deletes the contacts themselves. Neither of them removes a contact from a sequence.

To take contacts out of a sequence in bulk, use the **Remove contacts from a sequence** steps below instead.

![](https://staticfiles.gleap.io/gattachments/mF8ZLXYOG2baZlSvnDL1WF6z50rol3hJuZtDQ9uULFEpiNoEFaHdfMBJ7KpJEGIOuJMRgNr5N3k.png)

### **What happens when you stop a contact**

-   The contact **will not receive** any remaining steps from that sequence
    
-   The contact stays enrolled in the sequence, and their status in it changes to **Stopped**
    
-   Their past activity in the sequence remains visible
    
-   You can still manually message the contact outside of the sequence
    
-   If needed, you can **reactivate** them later by adding them back into the sequence or by selecting “resume sequence”
    

## Remove contacts from a sequence

Removing a contact from a sequence is different from stopping them.

When you remove a contact, they are deleted from that sequence and will no longer appear as enrolled or stopped in it.

This can be useful if you want to clean up a sequence or make sure that certain contacts are not included if the sequence is restarted later.

For example, you may want to temporarily stop a sequence for all contacts, but you already know that some of them should not be included again in the future. In that case, **removing** those contacts from the sequence ensures they will not be part of it anymore.

You can remove contacts from the **Metrics** page of the sequence.

To do this:

1.  Go to the **Sequences** section.
    
2.  Open the sequence where the contacts are currently enrolled.
    
3.  Go to the **Metrics** page.
    
4.  Select the contacts you want to remove using the checkboxes.
    
5.  Click **Remove from sequence** at the bottom of the page.
    
6.  Confirm your choice.
    

The selected contacts will be removed from the sequence.

![](https://staticfiles.gleap.io/gattachments/IN3ukJpjoZejHdZfgVhijlwo1bHlz9Y3ya6aRVGd2GY0zAvPRWLTXItQ6BdBazWHpLsVhNaf0PO.png)

## Remove a single contact from the contact card

You can also remove a contact from a sequence directly from their **contact card**.

To do this:

1.  Open the **contact card** of a contact currently enrolled in a sequence.
    
2.  In the top-right corner of the card, click the name of the sequence the contact is enrolled in.
    

![](https://staticfiles.gleap.io/ghelparticle/ls2GXmkev7WwwyKM2pDcJky0Uo46aYh5MwezC1OUJUi8nfWc3x1R2eEM1SDkc0keHvAsdBprYQK.png)

3.  Click the **trash bin** icon that appears in the top-right corner.
    

![](https://staticfiles.gleap.io/ghelparticle/cYsj61ZNbpddsyKpUXEA7DtyXfzov6fcQ0iDMaG06Dc11X5lvhPg2LyWHy1E51w06Wg6Fwud8nQ.png)

The contact will be removed from that sequence.

When you remove a contact from a sequence, all sequence-related data for that contact is removed from the sequence view.

This means the contact will no longer appear as enrolled, stopped, or active in that sequence.

However, the previous sequence activities will remain logged in the contact’s activity history, inside the contact card.