This article explains how statuses work in Crono, how to update them manually, and how admins can automate status assignment for both contacts and companies using specific rules.
Statuses are labels that show the stage of a contact or company in your workflow. They help organize large lists, improve filtering, and give teams visibility into the progression of leads or accounts.
Each workspace can define its own list of statuses for:
Contacts
Companies
These two categories are independent, allowing different pipelines and workflows.
Open Contacts or Companies.
Locate the Status column.
Click the current status.
Select a new status from the dropdown.
Updates save automatically.
If you do not see the Status column in the list view, you can enable it by clicking the button Edit view at the top of the table. From there, you can show or hide any column, including Status.
Open the contact or company record.
Find the Status field at the top.
Select a new status.
Admins can configure statuses for contacts and companies separately.
Go to Account Settings.
Select Status Management.
Under each section (Contact statuses, Company statuses), you can:
Create new statuses
Rename statuses
Reorder statuses
Set the default status
Save changes.
Any modification affects the entire workspace.
Crono allows automatic status updates when specific events occur. Rules can be created for both contacts and companies.
Go to Account Settings.
Open Status Management.
Scroll to Status Change Automation.
Click Add New Rule.
Contact is enrolled in a sequence
Contact replies by email or LinkedIn
Contact connects on a call
Contact schedules a meeting
Select the trigger, then choose the status to assign automatically.
Note: creation or updates of automatic status assignments from mangers does not affect the other users. Each user must create or update them in their account.
Crono allows you to sync contact or company statuses directly with a CRM field. When enabled, statuses in Crono are automatically updated based on a CRM property you select.
Go to Account Settings.
Open Status Management.
In the status section, click Integrate statuses from CRM.
Choose the CRM property you want to use as the status source.
Confirm the change and save.
When CRM status sync is activated:
All current statuses in Crono for that category (contact or company) will be replaced by the values from the CRM property.
Ongoing synchronization keeps both systems aligned.
This is recommended for teams already managing statuses centrally inside their CRM.
