---
title: "How to correctly log calls"
description: "A guide to logging call outcomes and feedback in the system"
url: https://help.crono.one/es/articles/65-how-to-correctly-log-calls
collection: "Tasks"
updated: 2026-10-20
language: es
alternates: [en]
---

# How to correctly log calls

A guide to logging call outcomes and feedback in the system

Logging calls correctly in Crono helps you keep your sequences organized, track conversations, and ensure the next steps with a contact are clear. When a call step is part of a sequence, the activity will appear in your **Tasks** section so you can complete and log the outcome.

Below is how to log a call properly.

### Log a call task

When you add a **Call** step inside a sequence or you create an individual call task, it will appear in the **Tasks** section.

1.  Go to the **Tasks** section
    
2.  Find the call task you need to complete
    
3.  Click on the task to open it
    
4.  After making the call, fill in the **Call Feedback** fields
    

You will see several options that describe the outcome of the call.

![](https://staticfiles.gleap.io/ghelparticle/a0XS6I7gJkruxKtQpLPu8hIghM0sTMj2ze3rQ9pq84U4DHTuQpRk2OivKjTdceyA2C9sQWlYpXu.png)

### Call feedback options

Choose the option that best represents what happened during the call.

1.  **Wrong number**  
    Use this when the number you called does not belong to the contact you intended to reach.
    
2.  **Not answered**  
    Select this when the contact does not answer the call.
    
3.  **Busy**  
    Use this when the contact answers but tells you they are busy and ask you to call back later.
    
4.  **Voicemail**  
    Select this when the call goes to voicemail.
    
5.  **Gatekeeper**  
    Use this when someone else answers the phone, such as an assistant or secretary.
    
6.  **Connected**  
    Select this when you successfully speak with the contact.
    

### Adding notes and keeping the task pending

Regardless of the call outcome, you can provide additional context about the interaction. You can:

-   Use the **Notes** field to describe what happened during the call
    
-   Select **“Keep this task pending”** if you want the call task to remain visible in the **Tasks** section so you can redo it later.
    
    Note that if you log the call while keeping the task pending, the call you are currently logging will still appear as a completed activity (which you can later find in the **Activity** section and in analytics), while the task will remain available for execution.
    
    This is helpful when you want to keep the task visible while planning a follow-up or additional attempts.
    

![](https://staticfiles.gleap.io/ghelparticle/lx0Gd6cIh5HMNvfeaUohehsQcVlivegV3K9r9RNyIs2m5bsmswkTJBEoincjnypPVdv8ALo0Kxu.png)

This option can be useful when you need to remember important details or when the call requires another attempt.

### Call sentiment (when the contact answers)

If you select **Connected**, you will be asked to indicate the **sentiment** of the call. The available options are:

1.  **Not interested** – The contact shows no interest.
    
2.  **Call back** – The contact asks you to call again at another time.
    
3.  **Meeting scheduled** – You successfully schedule a meeting with the contact.
    
4.  **Not right contact** – The person you spoke with is not the correct contact.
    
5.  **Send email** – The contact asks to continue the conversation via email.
    

![](https://staticfiles.gleap.io/ghelparticle/CRnxkm8fObklipGaK7MXGegxFk6hDNbv1nin5PtPV0Q5pbdbA93ktFfWaPTNZJp8OxAB3vWi5h4.png)

### **Call transcript**

**Recorded calls** can be automatically transcribed and saved directly into Notes, making post-call follow-ups and information tracking much easier.

When you call a contact inside Crono and **record the call**, once the call ends you’ll see the **“Generate Transcript”** option inside the call notes panel.

![](https://staticfiles.gleap.io/gattachments/S4f5HtqahX95LxaqEkNKAMBo1oslMV48f2meLNdIOj1KmcXCSNraHN4zRpmNnQPpTVbpjL6NZ4D.png)

By clicking it, AI will generate the **full call transcript** in just a few seconds (depending on the call length).

Before saving the call log, you can:

-   Edit the generated transcript
    
-   Add additional notes above the transcript
    
-   Copy the transcript using the copy button in the top-right corner
    
-   Delete it using the trash icon
    

![](https://staticfiles.gleap.io/gattachments/efSjvvabEr2RBIUHHUyn5Ie1SpsGMIN3jWPDys5dx9C7JJOWlqBVEEcTlQJJbkX3wr7bkEunlj4.png)

Once logged, the transcript and notes will be available directly inside the Contact card under: **Activities → Call details**

This makes it easier to review conversations, share context internally, and keep all call information centralized in Crono.

### What happens after logging a connected call

If you select **Connected** and there are additional steps remaining in the sequence, a window will appear asking:

**“Would you like to stop the sequence?”**

At this point, you can choose to:

-   **Stop the sequence**, if the conversation has progressed and automated steps are no longer needed.
    
-   **Continue the sequence**, if you want the remaining steps to proceed as planned.
    

This allows you to adapt the sequence based on how the conversation develops.

![](https://staticfiles.gleap.io/ghelparticle/W2CHcXHELxzRihZD6ryPvne3XePwlAskOmvrT1fgctQbzYYftTidiZVZAB3czyVrlN9VorXvR2f.png)

If the task originated from a **Call step** within a sequence, the selected sentiment will also affect how the contact appears in the sequence analytics. Depending on the sentiment selected, the prospect may appear in the **Converted** section (Meeting scheduled) or in the **Replied** section (Not interested, Call back, Not right contact, Send email) within the **sequence Metrics**. This helps keep reporting accurate and reflects the outcome of your interaction with the contact.